When signing up to SmartTrade App, we'll ask some basic questions about yourself as well as your business. This is for the sole purpose of verifying you as part of our KYC (Know Your Customer) and security policies so we can approve your account as soon as possible.
Address: This is your home address as will be used for your identity verification. The business address will be collected in the Your Business page. If you type the first 4 characters of your address, the address list should come up, to which you can add letters and select the correct address. It is only possible to select from this list of legitimate UK postal addresses so any problems please contact Support.
Mobile phone number: In order for us to verify your information we will send you a text message with a verification code that you will need to enter to verify your phone number. It is important to include your mobile telephone number and not a land line number. This will return an error if this is not a valid telephone number so please take care when typing the number.
Date of Birth: This is identity information that is required by the Payment Provider and can be used for ensuring you are the correct account holder when making enquiries.
Gender: This is required by the Acquirer and we request that you include the gender that is included in your most recent Identity Document.