If you ever experience a dispute being raised by one of your customers, you will be notified by Wirecard about which transaction has been disputed and why. SmartTrade App will work closely with you in order to guide you on what evidence you need to submit to Wirecard to show the legitimacy of the payment.
Ultimately it will be up to your customer's issuing bank to decide whether or not there are grounds to charge back the disputed funds. You as the merchant and owner of the SmartTrade App account will be notified of any updates to the case.
SmartTrade App are always here to help and assist in any way should you find yourself in this situation. Please do not hesitate with reaching out to us if you have any questions.