What to do if customer does not open mobile banking app within allocated time period

Should you request a payment using Pay by Bank App, where for some reason your customer doesn't open their banking app within the set time frame of 4 minutes, all you have to do is go back and request a new payment. 

The first payment request will simply be cancelled and your customer will not be able to make a payment. Once you request a new payment, the customer will receive a fresh link with a renewed time period of 4 minutes within which to complete the payment. There is a timer on the page so you can monitor accordingly.

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In the event there are any further issues for the customer with opening the link on their text message then you can supply them with the 6 Letter Code (e.g. BGZTCP in example above) that appears on the payment screen, that they can input directly into the Pay by Bank app section of their mobile banking app. 

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