Taking Payments

Pay by bank app payments

Taking a quick Pay by Bank app payment arrow
What is Pay by Bank app? arrow
Taking a Pay by Bank app payment arrow
What is the Pay by Bank app code? arrow
What to do if customer does not open mobile banking app within allocated time period arrow
Benefits of Pay by Bank app over card payments arrow

Credit and debit card payments

Taking a quick card payment with your smartphone arrow
How to take a card payment arrow
Accepted Credit and Debit cards arrow
Card security and customer verification arrow
Card payments outside the UK arrow
Comparison of the app versus card readers arrow

Payments by telephone and email

How to send an email paylink arrow

Cash and cheque payments

Recording cash payments arrow
Cash and cheque payments in the app arrow

Payment settlement amount and dates

How long until I receive the money to my account arrow
Limits on payment amounts and turnover arrow

Payment acquirer partner to SmartTrade

What are the roles of Wirecard and Stripe? arrow

Payment records on bank accounts

How will payouts look on my bank statement? arrow
How will the payment look in my customer's bank account? arrow

Payment Receipts

How to send a receipt for a payment arrow
How does the customer receive the receipt? arrow

Partial payments and deposits

Taking a part payment for a quote or invoice arrow
Taking a deposit for a job arrow

Refunds

How to make a refund to a customer arrow

Chargebacks, disputed payments and rolling reserves

What is a dispute? arrow
What is a rolling reserve and is it applicable? arrow
What is a Chargeback? arrow
How to minimise chargebacks arrow
What to do if there is a chargeback arrow

Troubleshooting

What if manual entry of card details gives a red X warning? arrow
What to do if customer is concerned about having card scanned by your phone arrow
What to do if customer claims not to have received your paylink arrow
What happens if my customer's card was declined? arrow

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